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Business's response - by A/C Control, Inc.on 10/28/2011
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We would first like to apologize for any discontent that you have experienced due to our services as our company goal at A/C Control is to provide excellent technical and customer service. We are extremely surprised to see that you have posted such a poor review of our services as last we spoke with you on October 24, 2011 you were thankful and expressed satisfaction for the service which we have provided. If you continued to have problems with your pilot light we think the least you could have done was advise us of so before proceeding to place such a bad review. Regardless, we would like to remind you that the reason you had the initial charge of $175 for the replacement of your pilot light assembly kit during our first visit out to you on September 2, 2011 was because your existing one was broken. So it’s not that you were “out $175”. This HAD to be replaced. Upon completion of this repair our technician ensured it was tightened properly and confirmed that the unit was working properly. On the morning of October 24, 2011, over a month later you called us explaining you had yet to use your heater and now that you tried, the pilot light is off again. Without any pressure from your end we proceeded to schedule you an appointment for that same morning as we ALWAYS ensure to handle warranty calls in the best and promptest manner. Upon scheduling we explained to you that if your problem has to do with our repair there will be no charge for this visit. Upon our arrival, our technician found the pilot light off. He proceeded to check the wiring and turned it back on. He confirmed that the flame pressure was correct and holding. He checked the wiring again, flame level and the vent pipe and all seemed good. Since everything appeared to be working fine he explained to you that after his review it appears that the only way the pilot light shut off again was due to back draft from the vent pipe (when the pressure outside is higher than pressure inside) which happens or
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