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K2 Scuba: Unscrupulous & Unreliable!!!
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"Unscrupulous - Unreliable: that basically sums up why it would not be beneficial to risk a business relationship with this firm and specifically the head honcho, Tevis Verrett.
I placed an order with them for a variety of items on or about December 22, 2011 to ship to offices in Arizona. In speaking to Summer at 'K2,' She was fully aware that my product had to arrive in Arizona by January 8, 2012 at the latest and informed me that this would not be a problem. Summer further advised that my fins were in stock and ready to go. My credit card was charged in full on December 23, 2011 in the amount of $380.92 ($20 more than my invoice amount).
Shortly after Christmas, I reconfirmed with Summer that everything was on schedule as if not I would need to cancel the order. There were a number of other conversations with both Summer and Tevis with all sorts of promises provided from their end. They had to "upgrade" most of the items that I ordered as the ones that I selected from their web site were not readily available....
In brief, I never received my fins as they mysteriously never shipped even though I was provided with a USPS tracking number. Furthermore, the rest of my order was not delivered on time yielding a delivery after the drop-dead date. K2 was well aware that if the goods did not arrive on time that there would be no one to claim them for at least two months. One can only assume that the package sits in front of my house gates on the road....
I'm out the money and all that they can say is that "it is [my] responsibility to return the package [and that I am] bound by the terms and conditions that [I] agreed to as a condition of [my] purchase."
K2 and Tevis must be one hell of a significant establishment to go out on a limb to manipulate a couple hundred bucks from a customer's pocket!?!
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