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Review 6/2/2011
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I would go elsewhere for an insurance agent. We purchased a Mercury policy and were assigned SGB Ins. Svcs. We weren't give a choice of agents. From the first day, we have had problems. I purchased our policy over the phone with Idalia using my VISA, which posted immediately to our account. I was not given any type of receipt (via email, fax, etc.) nor documentation proving that I had purchased the policy & that our autos were covered. When I inquired about this, I was told it takes several days and we would be receiving something in the mail. Over 2 weeks later, we finally received our policy documents. All that time we had no proof of insur. had we been pulled over by law enforcement or gotten into an accident. NERVE-WRACKING! Then we discovered that the date I paid for our policy was not the start date, but in fact, the start date was several days later. Even our new agent said that was pretty strange & he had never seen that happen before.
Then, when we changed to another agency because of all the problems with SGB, we discovered that our vehicle lease co. had been informed that our insur. had expired, which was NOT true. We hand simply changed agencies. I inquired of SGB Ins. Svcs. why this had happened, they only denied any responsibility. I spoke to the owner of SGB Ins. Svcs. to question the handling of our policy, but didn't get anywhere. He ignored several of the more serious issues & gave vague responses of denial for the rest. I never heard from our actual agent, Idalia, explaining any of this.
This is only a SMALL example of the MANY issues we have had with SGB Ins. Svcs.
Don't waste your time with this agency unless you like hassles. Use Rudy Roberto at Barranca Ins. Svcs. in Murrieta instead for your Mercury policy. You will be MUCH happier & feel like your policy is in good hands.
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