Netflix, Inc.

2.5 star rating Rating - based on 34 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 11/22/2011
Review 11/22/2011
Enjoy the service but they have the ability to change charges on the plan at their discretion and only notify you by email of such changes. In my instance my charges were $9.99 and changed to $15.99. I expressed my concerns and I was laughed at an... Read More »
 
 
 
Review Posted 11/16/2011
Review 11/16/2011
I have been a customer since Dec 2004. I mailed 2 DVDs back on Friday and realized today I hadn't received any new DVDs. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up h... Read More »
 
 
 
Complaint Posted 10/2/2011
Review 10/2/2011
i was vary happy with Netflix the rate i agreed to was great the movie selection was so-so but then they almost doubled my rate and charged my debit card without my knowledge any company that would charge my card an unapproved amount is a company... Read More »
 
 
 
Review Posted 6/4/2011
Review 6/4/2011
I first considered Netflix when I purchased a new iphone. They had a free application on it with a trial run. I couldn't believe how great the offer (like $10/month). I then signed up for 1 dvd rental at a time. I would watch the movie and send it... Read More »
 
 
 
Complaint Posted 5/28/2011
Review 5/28/2011
I've been a member of Netflix since 2002 on the 3-at-a-time plan. Up until fairly recently, I did nothing but rave about this company and their service, and recommended them to everyone I knew. I thought it the perfect business model and the best... Read More »
 
 
 
Review Posted 5/17/2011
Review 5/17/2011
I have been a Netflix member for about three months now, and until today I would have given them five stars hands-down. We are on the 1 DVD-out at a time plan, with unlimited streaming option at $9.99 per month. Every since I have been a member, I... Read More »
 
 
 
Complaint Posted 3/23/2011
Review 3/23/2011
I'm sorry to have to do this as overall i really like Netflix; however the true test of a company is how they respond when you have a problem. And how is a company to respond when they make it impossible to reach them.

Most of my Netflix usage... Read More »
 
 
 
Review Posted 3/13/2011
Review 3/13/2011
We watch movies instantly all the time and it's only ten dollars a month even when i lost some dvds they sent that had to be about 25 dollars a piece it's still just ten dollars you can't beat that. My kids watch their stuff, I watch my rom coms a... Read More »
 
 
 
Review Posted 3/5/2011
Review 3/5/2011
I have been an fan of Netflix for couple years and had no problems until recently. I am disabled and was encouraged by may attorney to get the Direct Express card which is like a debit card from Social Security. Netflix does not accept these cards... Read More »
 
 
 
Complaint Posted 2/28/2011
Review 2/28/2011
on their website, they stated you will not be charged for the 1st month of service. I looked at my charge card on the same day, they charged me three times in the amount of 10.99 each time, and on my monthly billing statement they showed charging... Read More »
 
 
 
Complaint Posted 2/14/2011
Review 2/14/2011
I bought a 12 month gift subscription for myself with the expectation that I could protect my credit card information. My account was disabled after less than a month of use until I provided credit card information for prepaid account. The Netflix... Read More »
 
 
 
Complaint Posted 1/29/2011
Review 1/29/2011
If you ever see or read an advertisement from Netflix, do yourself a favor, and run screaming the other direction! I have been with Netflix for a year and never had a problem with them until recently. I had a payment due on 12/23/10 and, due to my... Read More »
 
 
 
Review Posted 1/28/2011
Review 1/28/2011
I really like Netflix. I've been a member since 2005. I have never had a problem with the service. I think the best thing about Netflix is that they ship really fast! I mail a DVD (or 2) In, they acknowledge receipt by email early in the morning (... Read More »
 
 
 
Review Posted 1/25/2011
Review 1/25/2011
I was shocked when I found all these bad reviews for Netflix. I have been a member since 2004 and have only received 1 broken DVD (that may have been my fault, I jammed it into my purse) and only a handful of DVD's that I've had to clean to get to... Read More »
 
 
 
Complaint Posted 1/18/2011
Review 1/18/2011
We have used Netflix for about 2 years with fairly good service until recently. They decided to raise the costs of the DVD rental plans considerably high. They claim it is to better off set the demand of live streaming. They offer very few if any... Read More »
 
 
 
Review Posted 1/1/2011
Review 1/1/2011
I want to complain about the Billing cycle. I was bill on December 6th 2010 & was re billed December 31st 2010.I did not get my full 31 days of service. being billed one week sooner.I disagree with it.I was angry. the is 31 day service. they shoul... Read More »
 
 
 
Review Posted 12/13/2010
Review 12/13/2010
I have never had a problem with netflix. great shipping and excellent choice of movies. they should get into renting video games though. Read More »
 
 
 
Complaint Posted 12/8/2010
Review 12/8/2010
This is a good company overall, rent dvds for cheap, because after you see a movie why would you want to keep it if you can see it again sometime by getting it in the mail? The dvds come in the mail relatively quickly, but three of the previous f... Read More »
 
 
 
Complaint Posted 12/2/2010
Review 12/2/2010
After being a member for a year and making promptly payments, netflix cut my service off for not being able to make one payment on time. I lost my debit card and my bank is going through a name conversion; therefore, instead of 7-10 days, is takin... Read More »
 
 
 
Complaint Posted 9/22/2010
Review 9/22/2010
In May 2010 I opened a new Netflix account and closed an old one due to a promotion they were running at the time. Some how they charged me for two accounts over the next two months. When I realized the error I called their customer service and wa... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (408) 540-3700 Address   100 Winchester Cir
Los Gatos, CA 95032
Website   http://www.netflix.com Email   resolutions@netflix.com
Contact   Elena Mukhin Other  
 
 
 
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