Complaint
Posted 6/18/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/18/18
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IRVINE, CA
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NOT RELAIABLE
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I book a trip to LAX 4 days ago. When I signed, the confirmation indicated that I will be picked up at 8 PM and dropped at LAX at 9:15 PM. MY flight time was 10:20 Pm.
I got a email few hrs before the pick up time stating that I will be picked up... Read More »
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Complaint
Posted 3/30/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/30/18
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HUNTINGTON BEACH, CA
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I don't recommend
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We have used Shuttle2LAX for several years. They say they book you on any available ride in the category you book. We usually book shared ride vans as they are most affordable. It has always ended up being Prime Time shuttles. Shuttle2LAX only boo... Read More »
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Complaint
Posted 8/5/2017
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2 Reviews
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/05/17
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Setúbal, 19
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Nightmare
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My booking reservation meant absolutely nothing. My trip was assigned to PimeTime Shuttle saying their van would be in the area ready to collect me within 15 minutes. Upon arrival at LAX they informed me it would about 20 minutes. After 45 minutes... Read More »
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Complaint
Posted 7/27/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/27/16
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VAN NUYS, CA
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Horrible
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They left us stranded at the airport. The plane was delayed more than an hour coming in to LAX. The driver couldn't contact us. Once we landed we made four attempts to contact the company. They didn't answer the phone, respond to texts or e-mail.... Read More »
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Complaint
Posted 6/29/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/29/16
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COLTON, CA
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BAD SHUTTLE CO
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This is one of the worth shuttle company you can get.
I'm traveling a lot and transportation cost to LAX is very important.
Also even more important is reliability and trustworthy of the company.
Reliability this company is NOT.
1.Couple of month... Read More »
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Complaint
Posted 6/1/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/01/16
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POTWIN, KS
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Charges for NO SERVICE
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In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen problems. We panicked when we found out our flight was later than we thought. The website provides only email to contact them. I sen... Read More »
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Complaint
Posted 10/24/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/24/13
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DISASTER
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SHUTTLETOLAX DOES PROVIDE A LOW COST SOLUTION FOR GETTING TO LAX BUT CUSTOMER SERVICE AND SPEED IS NOT THEIR GOAL. Shuttle contracts service out in our case it was PRIME TIME. The pickup was fine but I paid double for this service and took the bas... Read More »
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Complaint
Posted 4/17/2012
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1 Review
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0 Question
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86 Profile Views
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0 Answer
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Trustlinker since 03/06/12
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Moreno Valley, CA
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Review
Posted 6/4/2011
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2 Reviews
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0 Question
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199 Profile Views
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0 Answer
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Trustlinker since 06/04/11
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Review 6/4/2011
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I recently booked a reservation through Shuttle2LAX.com because I saw their commercial on TV. It was easy to do online. When the shuttle arrived at my house, I was really confused because it was a van from another company and the driver had a shir... Read More »
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Review
Posted 5/21/2011
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1 Review
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0 Question
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137 Profile Views
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0 Answer
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Trustlinker since 05/21/11
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Lake Forest, CA
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Review 5/21/2011
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We recently used Shuttle2LAX for a trip to France. The pickup went flawlessly and we arrived at LAX in plenty of time to check in. When we returned 11 days later, our plane was 40 minutes late - but again, there were no problems. The company repre... Read More »
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Review
Posted 5/19/2011
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2 Reviews
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0 Question
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198 Profile Views
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0 Answer
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Trustlinker since 05/19/11
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Review 5/19/2011
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I really liked this service. The price was really cheap and it was easy to book. This time my reservation was given to Prime Time Shuttle and they did a good job. It is a little bit scary not knowing what company you are going to get, but Prime Ti... Read More »
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Review
Posted 5/17/2011
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1 Review
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0 Question
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134 Profile Views
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0 Answer
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Trustlinker since 05/17/11
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Review 5/17/2011
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I was a little nervous about using this service, but I didn't have any problems. The shuttle arrived within the pickup window promised and I got to the airport on time. On the way home, I had to wait outside baggage claim for about 20 minutes for... Read More »
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Review
Posted 5/6/2011
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2 Reviews
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0 Question
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200 Profile Views
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0 Answer
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Trustlinker since 05/06/11
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Review 5/6/2011
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I saw a billboard for Shuttle2LAX on the 405 and decided to give it a try. I went online to look for a phone number, because I always prefer to transact business over the phone rather than the computer, but could not find one. I did the online res... Read More »
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Review
Posted 5/2/2011
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1 Review
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0 Question
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171 Profile Views
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0 Answer
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Trustlinker since 05/02/11
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Review 5/2/2011
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Cheapest price around. I booked and a Prime Time Shuttle showed up 3 minutes after my reservation time and it went well from there. Read More »
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Complaint
Posted 4/28/2011
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1 Review
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0 Question
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172 Profile Views
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0 Answer
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Trustlinker since 04/28/11
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Review 4/28/2011
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The shuttle driver did not follow my instructions to not take the ferry which cost precious time. I missed my flight and had to spend an extra 4 hours at LAX waiting for the next flight. The driver also got "lost" when picking up the next passenge... Read More »
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